- +255 758509361
- info@nessdreamsafari.com
Since all our tours are tailor-made to suit your travel needs, please feel free to contact Ness Dream Safari to request a price quotation and discuss your preferred itinerary.
Your contract is with Ness Dream Safari (hereinafter referred to as “TO”, “we”, “us” or “the Company”). These Terms and Conditions apply to all quotations, correspondence, bookings and travel arrangements made with us.
Before making a booking, you should carefully read and understand these Terms and Conditions. If you have any questions or require clarification, please contact us before confirming your booking.
By accepting our quotation and confirming your booking, you confirm that you have had the opportunity to read and understand these Terms and Conditions and agree to be bound by them.
Ness Dream Safari provides tailor-made holidays and travel experiences according to the needs and preferences of our clients.
A binding contract between you and Ness Dream Safari comes into existence when:
We receive a deposit of 30% of the total quoted price, or
We receive full payment where the booking is made less than 45 days before the scheduled departure date.
No booking is considered confirmed until the required payment has been received.
Full payment must normally be made 45 days before the departure date. If the balance is not received by this deadline, Ness Dream Safari reserves the right to cancel the booking and apply the applicable cancellation charges.
The lead booking person is responsible for making payment for all members of the booking party and for ensuring that everyone travelling under the booking is aware of and accepts these Terms and Conditions.
If you accept our quotation, a 30% deposit of the total trip price is required to confirm the booking. Delayed acceptance of a quotation may result in a change in the quoted price due to availability or changes in supplier costs.
Where the proposed departure date is within 45 days of the quotation date, full payment may be required at the time of booking.
All bank and transaction charges related to payments are the responsibility of the client or booking agent. The amount stated on our invoice must be received in full in our account. Where bank charges are deducted from the payment, the outstanding amount may be invoiced separately.
If you or any member of your travel party has a medical condition, disability, mobility limitation or other requirement that may affect the trip, you should inform Ness Dream Safari before confirming your booking.
You must provide relevant information in writing at the time of booking so that we can advise you about the suitability of the selected arrangements.
Where we reasonably determine that we cannot properly accommodate a particular requirement, we reserve the right to decline the booking or make reasonable alternative arrangements where possible.
Please carefully check your confirmation invoice, tickets, itinerary and any other documents provided by Ness Dream Safari as soon as you receive them.
If you notice any incorrect information, please contact us immediately so that we can make corrections where possible.
We cannot accept responsibility for inaccuracies that are not reported within a reasonable period after the documents have been provided, particularly where correcting the information later results in additional costs.
You may be responsible for costs involved in correcting information that was supplied incorrectly by you.
Tour packages are confirmed upon receipt of a 30% deposit of the total package cost.
The remaining balance is payable in full 45 days before arrival or departure, depending on the agreed travel arrangements.
For bookings made less than 45 days before the scheduled travel date, full payment is required at the time of booking.
Special arrangements, including flights, permits, accommodation or other services provided by third parties, may require earlier or full payment at the time of booking.
If you need to cancel your trip, the cancellation must be submitted to Ness Dream Safari in writing.
The following cancellation policy applies unless otherwise stated in your quotation or booking agreement:
Cancellation 120–61 days before the arrival date: a cancellation fee equivalent to 30% of the deposited amount will be deducted.
Cancellation 60–46 days before the arrival date: a cancellation fee equivalent to 50% of the deposited amount will be deducted.
Cancellation 45–30 days before the arrival date: a cancellation fee equivalent to 75% of the deposited amount will be deducted.
Cancellation 29–0 days before the arrival date: the full amount deposited will be forfeited, and no refund will be available.
Certain services, including domestic or international airline tickets, accommodation and permits, may have separate cancellation conditions imposed by the relevant supplier.
Ness Dream Safari cannot accept responsibility for additional costs arising from airline delays, cancellations, schedule changes or other decisions made by airlines.
Clients are encouraged to inform us immediately about any changes affecting their travel schedule so that we can assist with necessary arrangements.
If your reason for cancellation is covered by your travel insurance, you may be able to recover eligible cancellation costs from your insurance provider.
Our prices are based on the known costs of services at the time the quotation or itinerary is prepared.
Before full payment is received, Ness Dream Safari reserves the right to adjust the price where there are significant increases in costs beyond our control.
Factors that may affect the price include:
Changes in fuel and transportation costs
Changes in airline fares and airline surcharges
Changes in government taxes
Changes in national park fees
Changes in conservation, reserve or concession fees
Changes in accommodation prices
Changes in other supplier charges
Currency exchange rate fluctuations
Ness Dream Safari reserves the right to correct errors in advertised prices before a booking is confirmed. Where an error is identified, the client will be informed of the correct price before the booking is confirmed.
Once the trip has been fully confirmed, any applicable price changes will be communicated to the client in advance where possible.
If you wish to change your itinerary after making a deposit, please inform Ness Dream Safari in writing.
We will make reasonable efforts to accommodate your requested changes, subject to availability and the conditions of our suppliers.
Changes may result in additional costs, including accommodation, transport, airline, permit or activity charges.
Any applicable amendment fees will be communicated to you before the changes are confirmed.
Ness Dream Safari reserves the right to cancel a trip before departure where circumstances make it necessary or where the client fails to meet the agreed payment or booking requirements.
We will make reasonable efforts to provide suitable alternatives where possible.
We cannot be held responsible for failure or delay in providing services caused by circumstances beyond our reasonable control, including force majeure.
Force majeure may include events such as:
War or threat of war
Civil unrest or disorder
Natural disasters
Fire or flooding
Epidemics or pandemics
Government restrictions
Industrial disputes
Technical problems with transportation
Airline cancellations or major schedule changes
Closure or congestion of airports, roads or ports
Severe weather conditions
Other events beyond our reasonable control
Where such circumstances occur, Ness Dream Safari will communicate with the client and make reasonable efforts to assist with alternative arrangements where possible.
Refunds, where applicable, will depend on amounts recovered from suppliers and the specific circumstances of the cancellation.
Although we make every effort to operate trips according to the confirmed itinerary, circumstances may occasionally require changes.
Minor changes may be made where necessary and will be communicated to the client as soon as reasonably possible.
Examples may include changes to accommodation of a similar standard, changes to the order of activities, or adjustments to the route due to road, weather, park or operational conditions.
Where a major change significantly affects the holiday, Ness Dream Safari will discuss the available alternatives with the client.
No compensation will be payable where changes are caused by circumstances beyond our reasonable control or where the change is necessary for safety or operational reasons.
Ness Dream Safari will make reasonable efforts to provide services of a similar standard where a change is necessary.
Travel by air, road, sea or other third-party transportation is subject to the Terms and Conditions of the relevant carrier or service provider.
Ness Dream Safari is not responsible for delays, cancellations, strikes, timetable changes, diversions, technical problems, lost or delayed luggage, missed connections or other operational decisions made by third-party carriers.
Where such problems occur, we will make reasonable efforts to assist the client with alternative arrangements where possible.
Clients are responsible for ensuring that all travel documents required for their journey are valid and available.
This includes:
A valid passport
Appropriate visas or permits
Required vaccination or health documentation
Travel insurance
Flight tickets and other required travel documents
Travelers should check current entry and health requirements before travelling. Tanzania’s official immigration information states that foreign visitors should have valid travel documents and comply with applicable visa requirements.
Clients are responsible for arriving on time for flights, transfers, scheduled activities and other confirmed services.
No refund or credit may be provided for services that are voluntarily missed by the client.
Clients are also expected to respect the laws, regulations, customs, wildlife rules and environmental guidelines of Tanzania and any other destination visited during their trip.
Travel insurance is strongly recommended for all travelers and may be required for certain activities.
Clients should obtain suitable insurance covering their personal requirements, including where appropriate:
Medical expenses
Emergency evacuation
Trip cancellation
Trip interruption
Lost or delayed baggage
Personal belongings
Repatriation
For Kilimanjaro climbs and other physically demanding activities, clients should ensure that their insurance specifically covers the planned activity and any relevant medical evacuation requirements.
These Terms and Conditions, together with your quotation, booking confirmation and other relevant correspondence, form part of the agreement between you and Ness Dream Safari.
Unless otherwise required by applicable law, this agreement shall be governed by the laws of the United Republic of Tanzania, and disputes shall be handled under the applicable jurisdiction of Tanzania.
If you were referred to Ness Dream Safari by another person, travel agent, website, organization or other third party, any complaint relating to the services provided by Ness Dream Safari should be directed to us.
The introducer is not responsible for the performance of services provided by Ness Dream Safari unless otherwise agreed in writing.
If you experience a problem during your holiday, please inform your safari guide, hotel or lodge manager, activity provider or relevant local representative as soon as possible.
Giving us an opportunity to address the problem during your trip allows us to investigate and, where reasonably possible, correct the situation.
If the problem cannot be resolved locally, please contact the Ness Dream Safari office as soon as possible.
All baggage and personal belongings remain the responsibility of the client throughout the trip.
Ness Dream Safari cannot accept responsibility for loss or damage to personal belongings except where such responsibility cannot legally be excluded.
For safari and some bush-flight arrangements, luggage restrictions may apply.
Clients are advised to use soft-sided bags or duffel bags rather than hard suitcases, particularly when travelling in safari vehicles or using small aircraft.
Where a specific airline or activity provider has a baggage limit, clients must comply with that provider’s requirements.
Safari, trekking, hiking, mountain climbing and other outdoor activities involve inherent risks.
Clients participate in these activities at their own responsibility and should consider their personal fitness and suitability before booking.
Ness Dream Safari, its guides, drivers, staff and service providers will take reasonable steps to provide services safely and professionally.
Clients are expected to follow safety instructions given by guides, drivers, park authorities and activity leaders.
Where appropriate, clients should seek medical advice before participating in physically demanding activities.
Nothing in these Terms and Conditions is intended to exclude liability that cannot legally be excluded under applicable law.
The decisions and instructions of the Ness Dream Safari guide or driver-guide during the tour are final where they relate to safety, wildlife protection, road conditions, weather, park regulations and the practical operation of the itinerary.
Clients must follow reasonable instructions from guides and comply with the laws, customs and regulations of the countries and destinations visited.
Ness Dream Safari may request permission from clients to use photographs or videos taken during tours for promotional, website or social media purposes.
Where a client does not wish to appear in promotional material, they should inform Ness Dream Safari.
Clients’ personal information will be handled with reasonable care and in accordance with applicable privacy requirements.
Our prices are based on current park fees, taxes, accommodation rates, transportation costs and other supplier charges available at the time of quotation.
Government authorities, national parks, conservation areas, airlines and other suppliers may change their fees and taxes.
Where such changes occur before the trip is fully paid, any applicable increase may be passed on to the client.
We will communicate significant changes to the client where reasonably possible.
Ness Dream Safari cannot guarantee road, trail, airstrip or other access conditions.
Safari routes and mountain roads can be affected by:
Heavy rainfall
Flooding
Road construction
Poor road conditions
Wildlife movements
Park regulations
Weather conditions
Airstrip conditions
Other circumstances beyond our control
Where necessary, the itinerary may be adjusted to maintain safety and provide the best possible travel experience.
Any additional costs resulting from client-requested changes will be communicated before such changes are confirmed where possible.
“Force Majeure” means circumstances beyond the reasonable control of Ness Dream Safari that prevent or significantly affect the performance of our services.
Such circumstances may include natural disasters, severe weather, fire, accidents, war, civil unrest, government intervention, epidemics or pandemics, transportation disruptions, road closures, or other unforeseen events.
If force majeure affects your trip, Ness Dream Safari will inform you as soon as reasonably possible and will make reasonable efforts to find suitable alternative arrangements.
Where services cannot be provided because of force majeure, any refund will depend on the amounts recoverable from suppliers and the actual costs incurred.
If you have a complaint during your trip, you should report it immediately to your guide, accommodation provider or the Ness Dream Safari management team.
We encourage clients to give us the opportunity to resolve complaints while the trip is still in progress.
Any complaint that remains unresolved should be submitted to Ness Dream Safari in writing after the trip, providing sufficient details for us to investigate the matter.
Payment of the deposit or any other payment toward a reservation constitutes confirmation that the client has read, understood and accepted these Terms and Conditions.
Any changes to these Terms and Conditions must be agreed in writing by an authorized representative of Ness Dream Safari.
Any special offers, promotions or discounted packages advertised by Ness Dream Safari are subject to availability and the specific conditions stated with the promotion.
Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.
Bookings should be made directly through Ness Dream Safari using the contact details provided on our official website or quotation.
If this is your first safari in Tanzania, the following packing list can help you prepare for your adventure.
Safari clothing should be comfortable and practical. Neutral colours such as khaki, beige, brown and green are generally suitable for safari. Dressing in layers is recommended because temperatures can change between morning, afternoon and evening.
Valid passport
Tanzania visa, where required
Copy of flight ticket or booking
Travel insurance documents
Medical or emergency assistance insurance details
Personal medical information and prescriptions where necessary
Credit or debit card
Some cash in US Dollars or Tanzanian Shillings
Tanzania’s official visa guidance states that passports should generally have at least six months’ validity and an unused visa page. Visa requirements can vary depending on nationality, so travelers should check the latest official requirements before departure.
Lightweight T-shirts or polo shirts
Long-sleeved shirts
Long trousers
Shorts
Sweater or fleece
Light jacket
Comfortable walking shoes or sturdy sandals
Sun hat or cap
Sunglasses
Socks
Underwear
Sleepwear
Light rain jacket
Warm clothing for cooler areas and early morning game drives
Camera and extra memory cards
Binoculars
Sunscreen
Insect repellent
Hand sanitizer and wet wipes
Personal toiletries
Basic first aid items
Prescription medicines
Flashlight or headlamp
Phone and camera chargers
Extra batteries or power bank
Universal travel adapter
Bring soft luggage such as a duffel bag, backpack or sports bag.
Avoid oversized or hard suitcases where possible, as they can be difficult to pack in safari vehicles.
Keep important documents, money, medication, camera equipment and other valuable items in your daypack.
Avoid bringing unnecessary bulky items.
Leave some space in your luggage for souvenirs.
If carrying cash, keep it safely divided rather than keeping all of it in one place.
Tipping is a personal way of showing appreciation for good service during your Tanzania safari. It is not compulsory, and the amount is entirely at the client’s discretion.
Safari guides, drivers, cooks, hotel staff and other service providers work together to make your trip enjoyable and comfortable.
Your safari guide plays an important role in your experience by providing information about wildlife, nature, culture and the different destinations you visit.
If you are happy with the service provided, you may choose to tip your guide at the end of the safari.
On camping safaris, cooks and other support staff work behind the scenes to prepare meals and maintain the campsite.
You may also choose to show your appreciation to them through a tip.
Do tip when you are satisfied with the service.
Do consider tipping at the end of the safari.
Do ask your guide if you are unsure about the usual tipping practice.
Don’t feel pressured to give a tip that you cannot afford.
Don’t feel that tipping is compulsory.
Don’t give money to someone simply because they demand it.
Many lodges and hotels have a general tip box where guests can leave tips for staff.
For guides, drivers and cooks, a direct tip at the end of the safari is also common.
US Dollars and Tanzanian Shillings are both practical currencies for tipping.
There is no fixed amount that every traveler must pay. Tipping should reflect the quality of service, length of the safari and your personal budget.
As a general guideline, travelers may consider:
US$15–20 per guest per day for a private safari guide
US$5–10 per guest per day for a safari chef
US$8–10 per guest per day for a group guide
US$1–2 per guest per day for general support staff
US$3–5 per city transfer, depending on the service
These are guidelines only and are not compulsory.
Tipping is completely voluntary.
If you are not satisfied with the service, you are not required to provide a tip. If you are happy with the service, a tip is a generous way of showing your appreciation.
For accommodated safaris, Ness Dream Safari works with a range of accommodation options, from comfortable mid-range lodges and tented camps to higher-end and luxury properties, depending on the package selected.
Accommodation normally includes private or shared en-suite facilities according to the category booked.
For camping safaris, accommodation may be provided in public campsites or other designated camps, depending on the itinerary.
For mountain climbing trips, accommodation may include mountain huts or campsites depending on the route.
Clients are advised to bring enough spending money for souvenirs, tips, drinks, additional activities and other personal expenses.
US Dollars and Tanzanian Shillings are commonly useful during travel in Tanzania.
Tipping is voluntary, and the amount is entirely at the guest’s discretion.
For Kilimanjaro climbs, clients may wish to budget separately for tips for guides, porters and cooks. The amount depends on the duration of the climb, group size, crew size and quality of service.
Safari meals are provided according to the selected itinerary.
On camping safaris, meals are generally prepared by the safari cook using supplies and cooking equipment carried as part of the safari arrangements.
Breakfast and dinner are normally served at the accommodation or campsite, while lunch may be provided as a picnic or packed lunch during safari activities.
Clients with special dietary requirements should inform Ness Dream Safari in advance so that suitable arrangements can be made where possible.
Our guides are trained to respond to basic first-aid situations.
Clients are nevertheless advised to bring any personal medication and a basic personal medical kit appropriate for their needs.
For trekking and mountain climbing, clients should seek appropriate medical advice before departure and make sure their travel insurance covers the planned activity and emergency evacuation where required.
Health and vaccination requirements can change depending on the destination and traveler’s circumstances. Travelers should consult an appropriate healthcare professional before travel and check current official requirements.
For safari and trekking trips, clients should use soft-sided luggage, such as a duffel bag or backpack, whenever possible.
For Kilimanjaro climbs, porters carry the main luggage between camps. The applicable baggage limit should be respected, and clients may be required to arrange an additional porter if they have luggage exceeding the permitted weight.
Clients should also carry a small daypack for personal items needed during the day’s activities.
A daypack may contain:
Drinking water
Snacks
Camera
Sunscreen
Rain jacket
Warm clothing
Personal medication
Important travel documents
For mountain climbs, luggage that will not be used during the climb can normally be stored at the hotel, subject to the hotel’s storage arrangements.
Travel insurance is required for travelers participating in mountain climbing and trekking activities.
Clients should obtain insurance that covers:
Trip cancellation
Trip interruption
Emergency medical treatment
Emergency evacuation
Repatriation
Lost or delayed baggage
Personal belongings
High-altitude trekking or mountain climbing, where applicable
Clients should carefully check their insurance policy because some standard travel insurance policies may exclude high-altitude trekking or mountain climbing.
The responsibility for obtaining the correct visa rests with the traveler.
Travelers should check the current Tanzania Immigration requirements before departure. Tanzania provides official online visa application services, and travelers should use official government information when checking visa requirements.
Visa requirements may differ according to nationality and the purpose of travel.
Clients are responsible for bringing their personal clothing and equipment for the climb. Communal equipment such as tents, cooking equipment and other group equipment will be provided according to the selected climbing package.
1 Waterproof jacket with hood
1 Insulated jacket
1 Fleece or soft-shell jacket
2 Long-sleeved shirts
1 Short-sleeved shirt
1 Pair waterproof trousers
2 Pairs hiking trousers
1 Pair fleece trousers
1 Pair shorts, optional
1 Set long underwear
3 Pairs underwear
Additional comfortable clothing as required
Sun hat or brimmed hat
Warm knitted hat
Balaclava, optional
Bandana, optional
Warm gloves
Thin inner gloves
Warm, waterproof and comfortable hiking boots
Camp shoes or trainers, optional
Hiking socks
Sock liners, optional
Gaiters, optional
Sunglasses or suitable mountain eyewear
Waterproof backpack cover
Water bottles or hydration system
Lightweight towel
Dry bags or waterproof bags
Small personal toiletries
Four-season sleeping bag
Trekking poles
Headlamp with extra batteries
Duffel bag for porter luggage
Daypack for personal items
Some equipment may be available for rental locally, subject to availability.
Toiletries
Prescription medication
Sunscreen
Lip balm
Insect repellent
Basic first aid kit
Hand sanitizer
Toilet paper
Wet wipes
Snacks
Electrolytes
Camera and extra batteries
One of the common mistakes made by mountain climbers is bringing too much luggage.
Clients should pack carefully and bring only what is necessary for the climb.
The main luggage carried by porters must remain within the applicable mountain-authority weight limit.
Soft-sided bags are recommended because they are easier to carry and store than hard suitcases.
Plastic single-use water bottles may be restricted within protected mountain areas. Clients should therefore use reusable water bottles or hydration systems according to the applicable park regulations.
Checked luggage can occasionally be delayed or lost during international travel.
Clients are advised to keep important items in their carry-on luggage, especially:
Essential medication
Important travel documents
Passport
Travel insurance documents
Basic toiletries
Important clothing
Hiking boots
Waterproof jacket
Essential personal equipment
If luggage is delayed or lost, clients should report the matter to the airline immediately and also inform Ness Dream Safari so that we can provide reasonable assistance.
Any additional costs resulting from lost or delayed luggage remain the responsibility of the client unless otherwise covered by the client’s travel insurance or applicable law.
Clients planning to climb Mount Kilimanjaro are strongly advised to consult a qualified healthcare professional before attempting the climb.
The climb is physically demanding and involves high altitude. Your healthcare professional can advise whether the activity is appropriate for your individual circumstances.
You should also discuss any existing medical conditions and medications that may affect your ability to trek at altitude.
If you have a medical condition that could make mountain climbing more difficult or risky, you should inform Ness Dream Safari before booking so that we can provide appropriate guidance and make suitable arrangements where possible.
Travelers entering Tanzania must meet the applicable immigration and entry requirements.
Visitors should normally have:
A valid passport or travel document
The appropriate visa, where required
A valid return or onward ticket where required
Evidence of sufficient funds where required
Any required health or vaccination documentation
Tanzania Immigration advises travelers to check the applicable visa category and current requirements before travelling.
Some nationalities may be required to obtain a visa in advance, while others may be eligible for different entry arrangements.
Because immigration requirements can change, travelers should confirm the latest requirements with the Tanzania Immigration Department before departure.
Health and vaccination requirements depend on your country of departure, destinations visited and personal circumstances.
Travelers should consult a doctor, travel clinic or qualified healthcare professional before travelling to Tanzania.
Depending on individual circumstances, a healthcare professional may recommend vaccinations or preventive measures for diseases such as:
Hepatitis A
Hepatitis B
Typhoid
Rabies
Meningococcal disease
Tetanus and other routine vaccinations
Yellow fever, where applicable
Yellow fever requirements can depend on the countries a traveler has recently visited or transited through. Travelers should check the current requirements before departure rather than assuming that vaccination is required for every visitor.
Malaria is present in Tanzania, and travelers should take appropriate precautions.
Clients should consult a qualified healthcare professional about malaria prevention before travelling. Depending on individual circumstances, a healthcare professional may recommend preventive medication and measures to reduce mosquito bites.
Recommended precautions may include:
Using insect repellent
Wearing long-sleeved clothing
Wearing long trousers in the evening
Sleeping under mosquito nets where provided
Following medical advice regarding malaria prevention
Yellow fever vaccination requirements depend on the traveler’s itinerary and countries visited before arriving in Tanzania.
A yellow fever vaccination certificate may be required for travelers arriving from countries where yellow fever transmission occurs.
Travelers should check the latest requirements with their healthcare provider and the relevant Tanzania immigration or health authorities before departure.
Travelers should take reasonable precautions when consuming food and drinking water during their stay.
We recommend:
Drinking bottled or properly treated water
Washing hands regularly
Eating properly prepared and cooked food
Following the advice of your guide and accommodation provider regarding food and water safety
Using hand sanitizer when soap and water are not available
Clients with allergies or special dietary requirements should inform Ness Dream Safari before travel.
Travel insurance is strongly recommended for all travelers and is required for certain activities and packages.
Travel insurance can help protect your trip investment against unexpected events such as:
Trip cancellation
Trip interruption
Missed connections
Travel delays
Baggage delays
Lost personal belongings
Emergency medical treatment
Emergency evacuation
Medical repatriation
For Kilimanjaro and other trekking activities, make sure the policy specifically covers the altitude and activity level of your planned trip.
Clients should carefully read their insurance policy and understand what is and is not covered before travelling.
At Ness Dream Safari, we believe that travel should be more than simply visiting a destination. It should be an opportunity to experience nature, wildlife, culture and the beauty of Tanzania in a responsible and memorable way.
Whether you are planning a wildlife safari, Kilimanjaro climb, cultural experience, beach holiday or tailor-made adventure, our team is ready to help you plan a trip that matches your interests, time and budget.
Travel with Ness Dream Safari — discover Tanzania, experience the adventure and create memories that last a lifetime.
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